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🧑‍🔧 Employee Role

Valet employees are responsible for handling customer vehicles with care, accuracy, and professionalism. This role includes creating visits, parking and retrieving vehicles, and managing shift clock-ins and clock-outs.

Mobile Interface​

Mobile Interface
Valet in a Box

Employee Dashboard

Quick Actions
Recent Visits
#VIB-001
Parked
John Smith • Toyota CamryKey: A-15
#VIB-002
Return Requested
Emily Davis • Honda CivicKey: B-08

The employee interface is optimized for mobile devices, allowing valets to manage visits efficiently while on the move. The interface adapts to different screen sizes and provides quick access to essential functions.

Visit Management​

Visit Management
#VIB-001
parked

John Smith

Toyota Camry

#VIB-002
return_requested

Emily Davis

Honda Civic

#VIB-003
completed

Robert Brown

BMW X5

Ticket #VIB-001
parked

Customer: John Smith

Phone: (555) 123-4567

Key ID: A-15

Vehicle: Toyota Camry

Color: Silver

Plate: ABC-123

Status: PARKED

Employees work with visit cards that show all the essential information needed to manage each customer's valet service. The cards are color-coded by status and provide quick access to common actions.

Visit Status Flow​

Visit Status Flow
Pending
Parking In Progress
Parked
Return Requested
Return In Progress
Completed
Parked
parked

Vehicle is safely parked and secured

Understanding the visit status flow is crucial for employees. Each visit progresses through these stages, and employees are responsible for updating the status as they complete each task.

Payment Processing​

Payment Processing
Payment Details
Payment Method
Total Amount:
$30.00
Payment Summary
  • Service Fee

    $25.00

  • Tip

    $5.00

  • Total

    $30.00

Employees handle both cash and card payments directly through the mobile interface. The system provides real-time payment processing and automatic receipt generation.

Core Workflows​

Responsibilities​

  • Handle customer service interactions on-site
  • Input and update vehicle visit details
  • Record accurate parking locations
  • Clock in/out at the beginning and end of each shift
  • Process payments and provide receipts
  • Send SMS notifications to customers

Best Practices​

  • Always confirm customer info before completing a handoff
  • Use the ticket number to locate visit data quickly
  • Keep communication with the Site Manager active
  • Maintain a professional attitude and prompt service
  • Update visit status promptly to keep customers informed
  • Verify payment information before processing